Stain Removal

We can only give our customers advice in good faith. As a manufacturer we can not take any responsibility for damage caused to the rug by soiling or use of wrong cleaning methods. No responsibility is accepted for claims arising from the proposed treatments. As a matter of fact use of professional cleaning companies or dry cleaning at a specialist cleaning shop are highly advised. If you want to try it yourself at own risk, we can give you following advices:

  • Pretest before using any method. Test treatments on an inconspicuous part of the carpet for possible colour change. Read the manufacturer’s instructions of the cleaning product.
  • Always immediately clean spills to prevent stains. Prompt action is important to prevent spills from penetrating the pile fibres and becoming fixed.
  • Scoop up solids with a dull knife or spoon. Blot up liquids by applying pressure with white paper towels or tissues.With blotting or dabbing motion, work from the edge of the stain inwards to prevent it spreading.
  • Wipe gently. Turn cloth frequently. Never rub, scrub or use a brush. This may damage carpet fibers. If necessary, use your fingertips to work the solution to the base of the stain. Wet the stained carpet fibers with clear, lukewarm water to rinse. Cover the spot with an absorbent white towel or paper towel and apply pressure to blot.
  • Pile direction. Always dab in the pile direction to keep the surface in condition. If your rug is wet, you should put the pile in the right direction in order to keep the right direction after drying. If the pile feels nice and smooth, it is in the direction of the pile. If it feels rougher and the pile rises a little, then it is against the pile direction.
  • When attempting to remove stains, do not over wet the carpet. Excess moisture can cause shrinkage, streaks or mildew. Ensure that the carpet is dry before proceeding to the next step in order of treatment.
  • Rinse by applying clear, lukewarm tap water using a clean cloth or sponge. Repeat the rinsing and blotting procedures until you are sure all traces of detergent have been removed.
  • Once the stain has been removed, blot up moisture by applying pressure with
    white paper towels or tissues. Do not walk on carpet until dry.